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Terms of Service

Last updated: January 24, 2026

1. Acceptance of Terms

By accessing or using Rekko ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Rekko is a payment recovery service that helps businesses recover failed subscription payments by sending automated email and SMS notifications to customers. The Service integrates with Stripe to detect failed payments and facilitate payment method updates.

3. Account Registration

To use our Service, you must:

  • Create an account with accurate and complete information
  • Be at least 18 years old or the age of majority in your jurisdiction
  • Have the authority to bind your organization to these Terms
  • Maintain the security of your account credentials

You are responsible for all activities that occur under your account.

4. Stripe Integration

By connecting your Stripe account to Rekko, you authorize us to:

  • Access failed payment events and related customer data
  • Send communications to your customers on your behalf
  • Generate payment update links through Stripe

You represent that you have the right to authorize this access and that your use of customer data complies with applicable laws and your own privacy policy.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Send spam or unsolicited communications through the Service
  • Violate any applicable laws or regulations (including GDPR, CAN-SPAM, TCPA)
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to send communications unrelated to payment recovery
  • Resell or redistribute the Service without authorization

6. Pricing and Payment

6.1 Subscription Plans

Rekko offers various subscription plans with different features and limits. Current pricing is available on our website and may be updated from time to time.

6.2 Billing

Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method on a recurring basis.

6.3 Refunds

We offer a 14-day free trial. After the trial period, payments are non-refundable except where required by law.

7. Cancellation

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • No further charges will be made
  • Your data will be retained for 30 days, then deleted

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Rekko and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you provide through the Service (e.g., custom email templates).

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will recover any specific amount of failed payments or achieve any particular results.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REKKO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months prior to the claim.

11. Indemnification

You agree to indemnify and hold harmless Rekko and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Communications sent to your customers through our Service

12. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will make reasonable efforts to notify you of significant changes.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the ICC.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

16. Contact Us

If you have questions about these Terms, please contact us at: