Pre-Dunning Automation

Stop Failed Payments
Before They Happen

Automatically detect expiring credit cards and send reminder sequences before payments fail. Pre-dunning achieves 80-90% success rates—compared to 60-80% after failure.

Without Pre-Dunning

  • Card expires without warning
  • Payment fails, customer loses access
  • Frustrated customer, harder recovery
  • 60-80% recovery rate (best case)
  • Support tickets spike

With Rekko Pre-Dunning

  • Expiring cards detected 30+ days out
  • Customer updates card before failure
  • Positive experience, feels helpful
  • 80-90% success rate
  • Zero service interruption

How Pre-Dunning Works

Rekko monitors your Stripe account and automatically sends reminders before cards expire.

30 days before
First reminder email
Friendly heads-up
14 days before
Follow-up email + SMS
Helpful reminder
7 days before
Urgent reminder email
Time-sensitive
3 days before
Final SMS reminder
Last chance
Expiry date
Card updater checks
Automatic
Payment fails
Dunning sequence starts
Recovery mode

Result: Most customers update their card during pre-dunning (steps 1-4). If they don't, payment fails and regular dunning recovery kicks in.

Pre-Dunning Features

Everything you need to prevent payment failures before they happen.

Automatic Detection

Continuously monitors your Stripe account for cards expiring in the next 30-60 days.

Smart Reminder Sequences

Automated email + SMS sequences at optimal intervals: 30, 14, 7, and 3 days before expiry.

Customizable Templates

Use our proven templates or customize your own. Personalized with customer and card details.

Multi-Channel Outreach

Email and SMS combined for maximum reach. 90%+ SMS open rates ensure your message is seen.

Pre-Authenticated Links

One-click payment updates. No login required. Mobile-optimized for any device.

Prevention Dashboard

Track cards expiring, reminders sent, cards updated, and churn prevented in real-time.

Pre-Dunning vs Dunning

Why prevention beats recovery every time.

MetricPre-DunningDunning
TimingBefore failureAfter failure
Customer accessFull accessMay lose access
Success rate80-90%60-80%
Customer experiencePositive (helpful)Neutral
Urgency levelLow pressureHigher pressure

Calculate Your Prevention Potential

See how much revenue you could save by preventing failed payments.

ROI Calculator

Estimate your recoverable revenue

$10,000
$1K$100K
5%
1%Average: 5-7%15%
35%
10%With Rekko: 30-40%60%

These estimates are based on SaaS industry averages. Your results may vary based on your audience and product.

Revenue lost / month

-$500
Rekko

Recovered with Rekko

+$175
Per year+$2,100
Return on investmentRekko: $29/month
6x

Rekko pays for itself from the 1st recovered payment

Complete Protection: Pre-Dunning + Dunning

Rekko combines pre-dunning prevention with post-failure dunning recovery for maximum payment success.

80-90%
Cards updated via pre-dunning before any failure
60-80%
Recovery rate for payments that still fail (dunning)
<2%
Net payment failure rate with both systems combined

Prevent Failed Payments Today

Connect Stripe in 2 minutes. Start detecting expiring cards immediately. See your first prevented failures within days.

Start Free Trial